Support

Shopping support

Shipping

Service area, fees, order cutoff, and dispatch schedule.

Provide the address and quantity for a delivery quote.
Orders are arranged according to the product format and agreed delivery schedule.
Check the packaging on delivery and keep coffee dry and away from sunlight.

Shipping fees

Delivery charges depend on the address, weight and order quantity. The total is confirmed before payment.

Delivery windows

Share your preferred receiving time when discussing the order. Actual timing depends on the delivery route and carrier schedule.

Dispatch timing

Our team confirms timing for the products and quantities you select. For orders with several formats, delivery arrangements are discussed in advance.

Payment

Confirm the order, total and document details before payment.

Send your product selection through Contact for ordering assistance.
Check the SKU, pack format, quantity and total in the order confirmation.
Include document requirements when requesting a quotation.

Order confirmation

SKU

PACK

Match the SKU and pack format to the product you want. Agree on quantity, delivery address and related charges with our team.

Payment instructions

ORDER

SUPPORT

Follow the payment instructions for your confirmed order. Do not send card numbers, passwords or authentication codes through the contact form.

Business payment

B2B

INVOICE

Send document details with your business quotation request. Payment and delivery terms are agreed for each order or partnership.

Returns

A return and exchange policy grounded in food quality and safety.

Check the outer package, quantity, and product name before opening.
Keep photos of packaging, labels and order details for damaged, incorrect or missing items.
Because coffee is food, storage and opening condition will be part of the assessment.
Contact us before returning a product for handling instructions.

Check on arrival

Compare the products and quantities with your order. If there is an issue, take photos and send the details through Contact for review.

Eligible returns

Damage, incorrect-item and shortage enquiries are reviewed against order details and product condition. Keep the packaging and contact our team before sending items back.

Please inspect the package and contents on arrival and contact us if you find a problem.

Product prices

Prices and pack formats

Aiming for pricing and sales terms that are easy to compare.

Price, weight, MOQ, shipping, and sales unit will be presented on one consistent basis.
Options will not be treated as equal in price when their conditions cannot be compared.
When terms change, their effective date will be clear before purchase.

Official pricing

The product-page price applies to the pack format and quantity shown. Wholesale and OEM enquiries receive a quotation for their requirements.

Channel comparison

Compare the same weight, bag count, pack format and delivery charges. Contact our team if you need a format or quantity outside the catalog.

See prices for each pack on the product page or send your requirements for a quote.